We collect only what we need to answer your inquiry and run your trip, we share traveler details only with the suppliers who deliver it, and we never sell your information. Email us any time to see, correct, or delete what we hold.
This policy explains what information SV Travel Ventures, Inc., doing business as Tripio Travel ("Tripio," "we," "us"), collects through this website and when you work with us, how we use it, and the choices you have. It applies to visitors, people who contact us, and travelers on trips our clients contract with us.
01What we collect
- Information you send us. When you fill in a form, call, email, or contract a trip, we collect what you provide: name, email, phone, company, group details, and anything you write in a message.
- Traveler information. When your company contracts a trip, we collect what is needed to run it for each traveler: name, contact details, rooming preferences, dietary needs and allergies, emergency contact, and passport or travel-document details where the destination or carrier requires them.
- Payment information. Trip payments are made by invoice or through a payment processor. We receive confirmation of payment, not full card numbers.
- Usage information. Like most websites, we receive standard technical data such as IP address, browser type, device, referring page, and the pages you visit, collected through cookies and similar tools.
02How we use it
- To reply to your inquiry and prepare trip options and per-person pricing.
- To plan and run contracted trips, including bookings with hotels, transport, restaurants, and activity providers, and to communicate with travelers before and during the trip.
- To invoice, collect payment, and keep the records the law requires.
- To operate, secure, and improve this website.
- To send information you have asked for. We do not sell your information, and we do not send marketing email to travelers without consent.
03Who we share it with
We share traveler information only with the suppliers who need it to deliver your trip (hotels, airlines or transport operators, restaurants, and activity providers) and with service providers that help us operate, such as website hosting, email, form handling, and payment processing. Each receives only what it needs for its part. We disclose information when the law requires it or to protect the safety of travelers.
04International trips
Our trips take place around the world, so traveler information is sent to suppliers in the destination country, where privacy laws may differ from those at home. We send only what the booking requires, and we work with established suppliers we have used before.
05Retention and security
We keep inquiry and trip records for as long as needed to run trips and to meet legal, tax, and accounting obligations (generally up to seven years for contract and payment records), then delete or anonymize them. We protect the information we hold with access controls, encrypted connections, and reputable providers. No method of storage or transmission is perfectly secure, and we cannot guarantee absolute security.
06Your choices
You can ask us what we hold about you, ask us to correct it, ask us to delete it where the law does not require us to keep it, or opt out of marketing email at any time. Email [email protected] and we will respond within 30 days. If you are a traveler on a contracted trip, some requests may need to go through your company, since it is our client.
07Cookies and analytics
This site uses cookies for basic functionality and may use analytics tools, such as Google Analytics, to understand how the site is used. Analytics data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings; the site will still work.
08Children
This website is intended for businesses and adults, and we do not knowingly collect information from children under 13 online. Traveler details for minors joining a contracted trip are provided by their parent or guardian.
09Changes to this policy
If this policy changes, we will update this page and the date at the top. Material changes that affect current clients will be sent by email.